Stephen M. Darling

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Recent Articles

March 22, 2016

Unorthodox Repurposing of Hotel Spaces to Create New Profit Centers
A Case Study of the Centrepoint Mediation and Arbitration Centre in Kamloops, BC Read More...

February 13, 2016

Free Your Staff!
Technology can be a burden or it can liberate your hotel staff. Here’s how to liberate them to improve customer service. Read More...

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Endorsements

Stephen’s leadership, together with his passionate commitment to superior brand standards, while providing an outstanding customer experience continues to influence my work on a daily basis. William Garrett, PhD, Vice President Academic & Provost, Sprott-Shaw Degree College

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About Stephen Darling

With over 40 years in the hospitality industry, Stephen learned that the success of any hospitality business is based on two factors: the people and the numbers.

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