Free Your Staff!

Recruitment and retention of great hospitality staff is getting increasingly difficult throughout the world. Going forward, only the best employers will survive and thrive. Not only do tomorrow’s stars expect short-term advancement opportunities, they also are determined to have fun at work and learn as well. Leaders today often forget … Continued

Pennies from Heaven Flowing Straight to Your Bottom Line

How often have you heard, “There’s nothing we can do about credit card commissions?” Hotels negotiate rates with customers, and we can do the same with banks and credit card networks. In my monthly financial reviews with the hotels I work with, I have become increasingly frustrated with that growing … Continued

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