As a veteran hospitality consultant working out of Vancouver, British Columbia, I’m privy to some very interesting cases and projects throughout the Northwest that require highly creative solutions. Here is one instance that ended up a triumphant success because it creates an entirely new revenue stream for the property – … Continued
Recruitment and retention of great hospitality staff is getting increasingly difficult throughout the world. Going forward, only the best employers will survive and thrive. Not only do tomorrow’s stars expect short-term advancement opportunities, they also are determined to have fun at work and learn as well. Leaders today often forget … Continued
How often have you heard, “There’s nothing we can do about credit card commissions?” Hotels negotiate rates with customers, and we can do the same with banks and credit card networks. In my monthly financial reviews with the hotels I work with, I have become increasingly frustrated with that growing … Continued